Privacy Policy
Last updated: February 2026
1. Introduction
Qenetex ("Platform"), operated by X Corp, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our platform and use our services.
X Corp is headquartered at 1355 Market Street, Suite 900, San Francisco, CA 94103, USA. By using the Platform, you consent to the data practices described in this policy.
2. Information We Collect
2.1 Account Information
When you create an account, we collect your email address, chosen username, and hashed password. We do not require KYC documentation or government-issued identification.
2.2 Transaction Data
We record cryptocurrency deposit and withdrawal addresses, transaction hashes, amounts, timestamps, and blockchain network information for operational and compliance purposes.
2.3 Usage & Technical Data
We automatically collect IP addresses, browser type, device information, operating system, referring URLs, pages visited, and session duration. This data is used for security monitoring, fraud prevention, and platform analytics.
2.4 Cookies & Tracking
We use essential cookies for authentication and session management. We may use analytics cookies to understand platform usage. UTM parameters from referral links are stored to attribute traffic sources.
3. How We Use Your Information
- Provide, operate, and maintain the trading platform
- Process deposits, withdrawals, and profit distributions
- Send transactional notifications (deposit confirmations, withdrawal alerts)
- Monitor and prevent fraudulent activity and abuse
- Comply with legal obligations and regulatory requirements
- Improve platform performance and user experience
- Respond to user inquiries and support requests
4. Data Sharing & Disclosure
We do not sell your personal information. We may share data with:
- Service Providers — hosting, analytics, and infrastructure partners under strict data processing agreements
- Law Enforcement — when required by law, subpoena, court order, or to protect against imminent harm
- Blockchain Networks — cryptocurrency transactions are inherently public on their respective blockchains
- Affiliates — within X Corp group entities for operational purposes
5. Data Retention
We retain account data for as long as your account is active, plus a reasonable period thereafter for legal, regulatory, and audit purposes. Transaction records are retained for a minimum of 5 years to comply with anti-money laundering requirements. You may request account deletion by contacting [email protected].
6. Data Security
We implement industry-standard security measures including encryption in transit (TLS 1.3), encryption at rest, hashed passwords (bcrypt), rate limiting, IP-based anomaly detection, and regular security audits. Despite these measures, no method of electronic storage or transmission is 100% secure.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your account and associated data
- Object to or restrict certain processing activities
- Data portability — receive a copy of your data in a structured format
To exercise these rights, contact us at [email protected].
8. International Transfers
Your data may be transferred to, stored, and processed in the United States and other countries where X Corp or its service providers operate. By using the Platform, you consent to such transfers.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision. Continued use of the Platform after changes constitutes acceptance of the revised policy.